Mediapolis, the parent company of Host Chocolate, declares customer satisfaction as a top priority. For this purpose, it defines the following cancellation and returns policies.

Web hosting
1. Mediapolis guarantees the return of fees paid for hosting or webhosting if the client is not satisfied with the service within a maximum period of 15 days.
2. To request a refund, the client must open a ticket or case through the usual channels, addressed to the Accounts Department and include detailed motivation of the reasons for the cancellation.
3. The refund will be made within a maximum period of 30 days from the request using the same payment procedure used, except bank transfer.

Domains
Registered domains are excluded from the return guarantee. The client may point his domain to a different provider and/or transfer the domain to another provider after the regulatory time of 60 days for these purposes.

Cloud servers and dedicated servers
Cloud servers or dedicated cloud servers are excluded from our money-back guarantee.

Products provided by third parties
Products provided by third parties such as SSL certificates, Site Lock, Code Guard, Spam Experts or others, are excluded from our return guarantee unless otherwise indicated in the specific information of any of these services.